Terms of Service

1. Agreement to Terms

By accessing or using any WaHoOLA product, service, or website (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.

These Terms apply to all WaHoOLA products including TradeQuote AI, TradeCRM, SafeSite AI, ContentForge, QuickInvoice AI, ScriptForge, AI Email Rewriter, WaHoOLA Academy, and any associated browser extensions, APIs, or mobile applications.

2. Who We Are

WaHoOLA is operated from Canberra, Australian Capital Territory, Australia. References to "WaHoOLA", "we", "us", or "our" mean the WaHoOLA business and its operators.

3. Eligibility

You must be at least 18 years old to use our Services. By creating an account, you represent that you are at least 18 years of age and that the information you provide is accurate and complete.

4. Accounts

When you create an account, you are responsible for maintaining the security of your credentials and for all activity under your account. You must notify us immediately at support@wahoola.com.au if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, abusive, or illegal purposes.

5. Subscriptions and Payments

Some Services are offered on a subscription basis. By subscribing, you agree to pay the applicable fees as displayed at the time of purchase. All prices are in Australian Dollars (AUD) unless otherwise stated.

• Billing: Subscriptions are billed monthly or annually, depending on the plan selected. Payments are processed via Stripe.
• Free tiers: Certain products include a free tier with usage limits. Exceeding free tier limits requires a paid subscription.
• Cancellation: You may cancel your subscription at any time through your account settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period.
• Refunds: We offer refunds on a case-by-case basis within 14 days of purchase. Contact support@wahoola.com.au.
• Price changes: We may change subscription prices with 30 days' notice. Existing subscribers will be notified by email before any price increase takes effect.

6. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse-engineer, decompile, or disassemble any part of the Services
• Transmit viruses, malware, or any harmful code through the Services
• Scrape, crawl, or use automated means to access the Services beyond their intended interfaces
• Resell, redistribute, or sublicense the Services without written permission
• Use the Services to generate content that is defamatory, threatening, or violates the rights of others
• Interfere with or disrupt the integrity or performance of the Services

7. AI-Generated Content

Our products use artificial intelligence to generate content including but not limited to construction estimates, safety documents, email rewrites, scripts, invoices, and repurposed content. You acknowledge that:

• AI-generated content is provided as a starting point and should be reviewed before use
• WaHoOLA does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated output
• You are responsible for reviewing and validating all AI-generated content before relying on it
• Construction estimates, safety documents, and invoices generated by our tools do not constitute professional advice
• You retain ownership of content you create using our tools, subject to any third-party rights

8. Intellectual Property

All WaHoOLA branding, software, designs, and documentation are the intellectual property of WaHoOLA. You may not use our trademarks, logos, or branding without written permission.

Content you upload or create using our Services remains yours. By using the Services, you grant WaHoOLA a limited licence to process your content solely to provide the Services to you.

9. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of information as described in that policy.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss arising from service downtime.

11. Third-Party Services

Our Services may integrate with third-party services (e.g., Stripe for payments, Gmail/Outlook for email). Your use of those third-party services is governed by their own terms and privacy policies. WaHoOLA is not responsible for third-party service availability or practices.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

• WaHoOLA provides the Services "as is" without warranties of any kind, express or implied
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from or related to the Services is limited to the amount you paid us in the 12 months preceding the claim
• Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law

13. Indemnification

You agree to indemnify and hold WaHoOLA harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the ACT.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms, contact us at:

WaHoOLA
Email: support@wahoola.com.au
Canberra, ACT, Australia